Hide and Brim Refund Policy:

At Hide and Brim, our customers are at the heart of everything we do. We take pride in providing the highest quality products and craftsmanship. If you find yourself unsatisfied with your purchase, receive the wrong item, or encounter any defects in the product within 30 days of the purchase, we are here to assist you.

Returns and Refunds:
For eligible returns within the 30-day period, we offer a full refund or an exchange of equal value to your original purchase. If you decide to return a product that was not defective and was fulfilled correctly, please be aware that a $5 charge will be applied to cover processing fees. To initiate a return, please follow our return instructions below.

Customized Items:
For personalized or customized items, we understand the unique nature of such products. Therefore, we generally do not accept refunds unless the issue is caused by an error on our part. If you encounter any problems with a customized item, please contact us at customleatherpatchhats@gmail.com. We are dedicated to making it right and ensuring your satisfaction.

Return Instructions:
To initiate a return or exchange, please follow these steps:

a. Contact our customer support team at returns@hideandbrim.com within 30 days of the purchase date. Provide your order details, reason for the return, and any relevant information.

b. Once your return request is approved, you will receive instructions on how to return the product. Please package the item securely to prevent damage during transit.

c. Ship the item back to us within 10 business days of receiving return approval. We recommend using a trackable shipping service for your protection.

d. Once we receive the returned item and verify its condition, we will process your refund or exchange within 5 business days.

Please note that all returned products must be in their original condition, unused, and with any original packaging. Refunds will be issued to the original payment method used for the purchase.

Contact Us:
If you have any questions or concerns about our refund policy, please feel free to reach out to us at customleatherpatchhats@gmail.com. Our dedicated support team is here to assist you in any way possible.

Thank you for choosing Hide and Brim. We value your trust and support in making us who we are today. Our commitment to delivering exceptional products and customer service remains our top priority.


Hide and Brim Team